APPOINTMENT POLICY

Our goal is to serve our patients and pet parents with quality individualized medical care in a timely manner. No-shows, late shows and cancellations inconvenience those individuals who need access to veterinary care. We would like to remind you of our policy regarding missed appointments.

Deposit Policy

We require that a card be kept on file in accordance with our cancellation policy. Our cancellation policy requires a 24-hour notice for appointment cancellations, 48-hour notice for Specialists, and 72-hour notice for surgeries. When you fail to show up for an appointment without a phone call or cancel without notice, the card will be charged. Below, our missed appointment policies are outlined.

Cancellation of an Appointment

If you are unable to show up for an appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient who is in need of treatment access to timely veterinary care.

To cancel your appointment, please call 845-420-7888. If you do not reach the receptionist, you may leave a detailed message on our voice mail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.

Appointment No Show Policy: A “no-show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. This includes arriving 10 minutes after your scheduled appointment.

A “Missed Appointment” charge of $68, will be applied should a client fail to show up for a scheduled appointment without calling to cancel at least 24 hours prior to that appointment.

Specialist Appointment No Show Policy (Ultrasounds/ Echos): We require a $250 deposit to make the appointment with the sonographer/cardiologist as they come from an outside hospital. This deposit will go towards the final cost of the service. In case you need to cancel or reschedule, we require a 48-hour notice for your deposit to be refunded, without at least 48-hour notice, the deposit will be non-refundable.

Surgery Appointment No Show Policy: We require a $100 deposit on all surgical and dental procedures scheduled with our hospital veterinarians and a $500 deposit to hold surgical appointments with the traveling surgeon as they travel from an outside hospital. This deposit will go towards the final cost of the service. In case you need to cancel or reschedule your pet’s surgery, we require 72-hour notice for your deposit to be refunded. Unfortunately, without a 72-hour notice, the deposit will be non-refundable. If your pet is scheduled for surgery on Monday, you should let us know by Friday.

For further questions about our policy, please do not hesitate to contact us at 845-420-7888. Thank you for trusting us with your pet’s medical care!

Technician visits

Technician visits now require a $22.00 service charge. This is because of the time it takes to make sure each pet gets the best care they deserve! Our Veterinary Technicians are licensed professionals with college degrees in veterinary technology. When your fur baby comes in for a tech visit we make sure they are treated with the utmost professional care.

Payment Policy

• Payment is due at the time of service
• We accept Visa, Mastercard, American Express, Discover, CareCredit, and Cash.
• As of April 2023 we no longer accept checks.