Our Policies
Our Policies
Payment Policies
- Payment is due at the time of service.
- We accept Visa, Mastercard, American Express, Discover, Care Credit, and cash.
- As of April 2023, we no longer accept checks.
Deposit Policy
Appointment Cancellation Policy
Missed Appointment & No Show Policies
- Missed Appointment: A charge of $70 will be applied should a client fail to show up for a scheduled general appointment without calling to cancel at least 24 hours prior to that appointment.
- Appointment No-Show: A “no-show” is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show.” This includes arriving 10 minutes after your scheduled appointment. For a regular appointment, this will incur the $70 charge.
- Specialist Appointment (Ultrasounds/ Echos): We require a $250 deposit to make the appointment with the sonographer/cardiologist as they come from an outside hospital. This deposit will go towards the final cost of the service. We require a 48-hour notice to cancel or reschedule. Otherwise, the deposit will be non-refundable.
- Surgery Appointment: We require a $100 deposit on all surgical and dental procedures scheduled with our hospital veterinarians and a $500 deposit to hold surgical appointments with the traveling surgeon as they travel from an outside hospital. This deposit will go towards the final cost of the service. We require a 72-hour notice to cancel or reschedule. Otherwise, the deposit will be non-refundable. If your pet is scheduled for surgery or a dental procedure on a Monday, you must let us know by the previous Friday.
Technician Visits Policy
Prescription Policy
We understand that there are many reasons that our clients may want to purchase medications from online retailers or outside pharmacies instead of directly from us. To assist you in making the most informed decision for your pet, we want to be very clear that we recommend that you purchase products only from an appropriately accredited and certified veterinary pharmacy. However, if you choose to procure medications from another source, we want to give you that option.
Stone Cottage Veterinary Hospital WILL NOT process orders for medications, preventatives, and special diets sent directly to us (via phone or fax) from online suppliers or outside pharmacies (with the exception of compounding pharmacies for a specific formulation).
We absolutely support our client’s choice to choose where they obtain their pet’s medications and are happy to accommodate a request to do so. Clients who opt to receive their pet’s medication through these avenues will simply need to pick up a written prescription at our hospital during regular business hours. This paper script will be prepared at the client’s request for a processing fee of $10, which can be paid to the hospital at the time of pick-up. This fee will be waived for controlled substances.
You can read our reasoning for the above in our full prescription policy.
